Scheduling Volkswagen Service Online as a New Customer

When accessing the online service scheduler for the first appointment, new customers will start by providing the vehicle's make, model, and year, transmission type, trim, drive type, engine size, and approximate mileage. Very few of our customers have these finer details memorized but this first step is important for setting up the account with accurate vehicle information. If you are a new customer and don't have all of these details memorized, we recommend having the vehicle's booklet handy to provide accurate vehicle data. After providing these details for the first time, the system will save the information and you can simply log in and schedule the appointment in the future.

Schedule Service Appointment

How to Schedule Volkswagen Service Online

  1. After logging in as a repeat customer or providing vehicle details as a new customer, the online scheduling process is the same for everyone. Customers begin by choosing the appointment services from the list of options, either maintenance packages or individual services.
  2. The next step is to choose if you need a ride, have a ride, or will need the shuttle.
  3. It is now time to select an appointment day and time from the calendar of availability before providing your contact information.
  4. The last step is to review all of the appointment details, set updates, reminders, and confirm the appointment.

Germain VW is Committed to Convenience

One of our core service values is convenience. We noticed that our customers have busy lives, hectic schedules, and little free time for making phone calls to set up their vehicle's appointment. Since we know that our customers get more value when their service is more convenient, we have integrated a new opportunity for our customers to schedule service online. This scheduler is available for our customers' convenience at all times of the day or night! If your vehicle is due for routine maintenance or needs repairs yet you have limited free time for service scheduling, we invite you to introduce convenience into the process by using our Volkswagen service scheduler online.


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