Customer Testimonials
I was very pleased with Daniel Cornell. He explained everything very good and what needed to be done was correct done. Would recommend to anyone who asks me .
Excellent friendly service. Two weeks after service everything is great. Would definitely recommend to others.
We bought a 2026 Volkswagen Tiguan yesterday at Germain Volkswagen of Columbus, and it was hands down one of the best car-buying experiences we’ve ever had. The whole process was incredibly smooth, quick, and—most importantly—painless. We worked with Kristian L. in sales, who was fantastic. There were absolutely no pressure tactics involved, which we really appreciated. Derek (Manager) and Derek in Finance were also a huge help in making the transaction seamless and efficient. If you want an stress-free environment and a team that respects your time, go see Kristian and the Dereks. Highly recommended!
Excellent experience. Knew what I wanted and they made the process quick and easy. From test drive to sold in around 3 hours. Shoutout to Kristian and Derek. I love the Arteon!
Always treat me well bought 6 cars from them over the years no high pressure
My recent service visit was great! I dropped off my car and was helped right away. The waiting area was comfortable and quiet. The appointment was less than an hour and a half (the estimated time they told me). All service members were kind and communicative. I’m so glad I chose to buy a new Volkswagen and have this dealership close by!
I always get appointments promptly when I need them and service is done quickly and expertly.
Had a early appointment drove in and was greeted cheerfully by Destiny. She went over my car schedule throughly.
I was able to complete all lease paperwork from another state and showed up to the dealership and was able to quickly finish the transaction.
Germain VW is always very friendly and helpful with no pressure. They text or call with updates. The Manager and Destiny are always professional and kind, very considerate every time I call or come in. I highly recommend anyone going there.
Very nice service, they are very helpful. Answer all my questions, I had a problem with my vw app , and the guy there took the time to help me to resolve the problem. I really recommend. This place .
Lewis was awesome, very professional , knowledgeable and customer focused. We left with a new car and as happy customers !
Always schedules service quickly. Communication during service is excellent. Service Rep is knowledgeable, explaining necessary repairs. Great personalities, friendly and placing the customer first. Very satisfied.
Excellent experience. I knew what I wanted and coordinated my visit via the website. My salesperson had the vehicle I wanted to see waiting for me. Took it for a test drive, came back, got straight down to business. He quickly got me to where I wanted to be and didn't waste my time trying to upsell me on things I wasn't interested in. The finance manager tried the typical upsell but realized I wasn't interested and quickly moved on to finalizing the deal. The entire deal from start to finish was very smooth.
Germain VW is always very friendly and helpful with no pressure. They text or call with updates.
Awesome experience as always. They were able to fit me in last minute and was very happy with service and everyone in the service department. Brandon and Dan go above and beyond.
This dealership stands behind their works and goes above and beyond in the service department.
While we didn’t expect to spend the WHOLE Memorial Day afternoon there, it was a really good day. Our overall experience was very pleasant despite the obvious hustle and bustle there. The day was a lot busier than they expected to be so they were a little short handed. But that didn’t cause the staff who were there to be anything less than kind, courteous, accommodating and friendly. First, Jordan was extremely helpful and generous with her time in keeping me apprised of the availability of the car I had my eye on four days before I was ... Read More DealerRater - May 29, 2024
Was a nice experience to buy a car. Nick kept it simple an straight forward....
Extremely disappointed with our experience at Germain VW in Columbus. We traveled all the way from Cincinnati after thorough discussions and even a FaceTime inspection on a Used Atlas with Jacob. Once we arrived we found hail damage on the car, which was never disclosed. The GM Adam & Sales Manager Derek refused to fairly negotiate or even acknowledge their mistake. They stated “they would rather whole sale the vehicle and get their money back then to reduce the price or repair the damage.” Their poor customer service and lack of compassion is something we’ve never experienced for. We ... Read More DealerRater - May 13, 2024
Great staff. They were courteous, and no pressure sales. The entire process was quick and straightforward with no surprises.
This was the third vw we bought here and every time it was an awesome experience. We plan on buying more there in the future. Thanks Nick for the great experience.
I recently moved to Ohio and took my Passat to Nick for a service. He reviewed all my records and set up the appropriate service. It was a big one so I was there most of the day. He was very helpful, thorough and kept me informed including something that came up and needed to be replaced. Germain and VW are lucky to have him and I will certainly use him for all my future service needs.
Explained service clearly. Friendly and welcoming to dealership. Reviewed service needed for my car’s mileage and asked if I had questions.
I currently drive past 2 other VW dealerships to come here. Extremely clean, very friendly staff. Nicholas in service was very open about what was going on with my car, giving me recommendations but never pushing. Nick in Sales remembered my name even though I wasn’t his client! He even started chatting with me about the Mk8 golf R knowing I had the previous gen. Couldn’t recommend highly enough
I was very pleased with the response of service in dealing with my concern of a possible vehicle problem. The personnel, who gave me their time and effort in the solution are a credit to your dealership. Service Personified! Keep up the good work.
Amazing service, attentive, whole process was extremely smooth and could not be happier with my decision and my purchase. Will be going back when I need a new car 100%.
Very nice place to go to now. Did not like your service department person. That was there several months ago. Everybody, there was very helpful and friendly.
Good service, friendly advisors. If you buy tires they are covered by Road hazard. If you buy a car with tires on it the tires are not covered.
Very thorough, very fast, and very easy to work with. Went out of their way to make sure that my wife and myself were taken care of.
Everyone there was kind & courteous. Since it's been a while since driving or having an updated model the salesman was very helpful in educating me on all the new equipment with this newer car. Best of all, I did not feel pressured like past experiences at other dealerships. I had been looking at this vehicle for a couple of weeks online. So glad I got enough nerve to go in and talk to the salesman. Thank-you Luke and the rest of your team in making my experience such a good one. LOVE this car.
They were prompt I went in for an oil change. They told me they found something else wrong with it, and they were able to fix the same day.
Excellent service Very transparent about costs Courteous and helpful Seemed genuinely concerned Absolutely the way customer service should be
clean-friendly-all employees willing to help with your questions. service was great on my car.
I visited Germain VW on Auto Mall Dr. on 9/6/23. My Service Associate was Brittany Depascale. The work that i requested was completed very well. Brittany was courteous. I will definately return to Germain VW for future service and will recommend the dealership to others. T. Francis
I had an excellent experience with this dealership. Everyone was friendly and my salesman Luke made communication extremely easy. He provided me with all of the document requirements and ensured the process was smooth. I purchased a used car and Luke ensured it was full of gas, detailed, and that everything was properly installed on the car. I would not hesitate to purchase another vehicle here!
Was treated very well by everyone I dealt with!! They did it in the time estimated and at the price they said.
My experience with my lease buyout was smooth and efficient. All employees I met with, both over the phone and in person, were courteous and pleasant.
They make you feel like family when you are there nice clean waiting area with snacks and drinks
Just an oil change, but it was quick and easy. I sure would have like to have a coupon…maybe next time
Lewis is the best . He is always kind and efficient always come to this dealership . He should get a raise! Cudos
Very friendly and Karoline worked Hard to get me approved with the credit challenges that I had.
Very smooth transaction. Staff was open and upfront about everything taking the time to explain all documents. No pressure sales environment
Diagnosed the problem good communication. Parts came in earlier than expected. Efficient and timely work
Quick service. Friendly people. Pleasant waiting area. Special kudos to Brittany for help with installing Car Play—she loaned me a cord!
Steven, my salesman, was terrific, very personable!! I had previously selected a car online, negotiated the price as well as my trade in, thinking it would greatly expedite the in person car buying process. Then set up my appointment for test drive and final purchase. I was not doing any financing through the dealer also thinking that would help expedite the process.
Sadly, even with all of the technology over the past 40 years since I bought the first now car, the car buying process is still a major time consuming pain in the butt.
I was still there nearly 3 hours… ... Read More DealerRater - Apr 1, 2023
Ordered tires to be installed at 8am I was there at 7:45 was told truck would be in Friday at 2:30. I would be called. Left three messages for Lewis Jones. Never returned a call. I will never return I guess my 700.00 sale was not important.
Customer service was excellent. Car service was swift and the experience was pleasant. Thanks Lewis.
Nick found me exactly what I was looking for. He made the leasing process seamless
Terrible... Wouldn't budge on price of a truck that was over 10 years old and had damage to it, evidently wasn't looking for a sale!
I bought a Certified Pre-owned vehicle on 10/07/2022. The entire process was was personal and professional. Maddie, Christian, Justin and Kayla Lee were a pleasure to work with. I got an excellent offer for my trade-in, and the negotiation for the new vehicle was easy. I would suggest that anyone looking for a vehicle contact Christian Quezada at [email protected]. He is top-notch!
This place must hire a service that buffs up their ratings, because there's no way they're really getting 4-5 stars. For the second time in 2 weeks, I was left on hold with the service department only to find out that they LEFT (knowing someone was on hold). The left before 6 when they supposedly close. I was on hold over 30 minutes both times. They did not call me about my car (brand new car, there for repair of a problem that shouldn't have happened) when they said they would, which is why I had to call in the ... Read More DealerRater - Aug 31, 2022
Very Good Experience, no pressure sales, the staff were welcoming and attentive. I the financial paperwork time was smooth and simple. I will share this experience. I kept saying to myself, "Did I just buy car?" My Husband & Son enjoyed the refreshments!!
I had an excellent experience. They gave me a very fair offer on my trade-in and were very easy to deal with on my purchase.
I recently purchased a used 2019 Honda Pilot from Corey at Germain VW. I was extremely satisfied with my car buying experience. I suggest you consider Germain VW and request Conor O'Leary when you are looking to purchase a new or used vehicle.
I bought my first car here, a 2016 Jetta with a 200,000 mile warranty and very affordable payments. They had fair prices and Justin made my first car buying experience pleasant and simple. There was no hassle at all. Thanks for the sweet ride Germain!
Having been very pleased when we used Hatfield for routine service on our 2013 Beetle, we included them when considering purchasing a new 2019 Beetle - the last year of production until VW reintroduces this iconic car probably in an electric version.
We visited all three VW dealers in Columbus and Hatfield gave us the best trade-in on our 2013 car and the best price on a new vehicle. Not only that, they sourced the color Beetle we wanted from another dealer in Cincinnati and they had it 2 days later for us to test drive.
No hassle, transparent sales talk, prompt follow up ... Read More DealerRater - Aug 30, 2019
Purchased my second beetle from Hatfield. The service was excellent, the process was easy and my car is beautiful! Very happy customer!i only wish they were going to keep making the beetles. I love them!
Rich helped me out big time !!! I appreciate them getting my car done before i leave for vaca. They are the best!! Thank you rich!!
I cannot say enough good things about my experience with Hatfield Volkswagen and Glen in particular. The moment I submitted an online inquiry I had fast, detailed and accurate information without being bombarded by calls or pushed into a sales transaction. I was waiting for a car to be brought onto the lot and Glen was always great at keeping me updated and informed. He is also very personable and friendly which made my experience even more memorable. I had been dealing with 3-4 different dealerships and Glen was hands down the best. I will absolutely send as many people ... Read More DealerRater - Dec 27, 2018
I had an awesome experience with Chris and the entire staff in the service department. Explained what needed to be done and how my warranty worked. They even transferred all of my belongings from the loaner vehicle to my vehicle when I picked it up. Very courteous and friendly.
Glenn Worley was my salesperson, he was friendly and pretty just took information from me, and he did not show me anything in the car. The Sales manager, Matt, was courteous, but could be much more professional by shaving, his large beard does not present a professional image. The young finance person somewhat unprofessional, he told me there was not a warranty on the vehicle and tried to sell me coverage for the “reduced’ rate of $ 1,600.00, I argued until he researched the warranty of found the vehicle still had factory warranty. He then tried to upsell me on more coverage, ... Read More DealerRater - Nov 20, 2018
Glenn Worley was my salesman. He was one of the best guy to do business with. He was very interesting to talk to I recommend him highly.
I came here because I had 2 previous positive new car purchase experiences. I entered the dealership with trust based on these past experiences. I purchased a used TDI wagon with very low miles . The problem began with the finance guy. He first offered me an extended warranty for $3000.00 I politely declined. He then said we can get you a 5 year bumper to bumper warranty for $785 . I actually had a a conversation with him, about this and accepted based on the cost of a single repair could be that much. I was then rushed through signing on the bait and switch ... Read More DealerRater - Nov 19, 2018
Brilliant buying experience - team worked with me every step of the way, worked with tight timelines, young kids being there (only place I went to that had a play space) - great support throughout. Will definitely recommend & have already done so
This was my third VW Jetta I leased. There are several VW dealers in the Columbus Ohio area, but Hatfield was the most responsive, helpful, and friendly. Lewis Jones was the salesman who got me into a great Jetta, exactly what I wanted at the price I needed. Many thanks!!!
Dave was awesome and helped me get into the exact Tiguan (exterior color, model, and interior color) I wanted. He also made sure that I wasn't going to be paying any more for the Tiguan that I did on my last VW. Sales staff was very professional and got me in and out of the dealership as quickly as possible. Very happy with this experience and I will definitely be back for my next purchase in 2022.
I had a very pleasant experience with all the staff in the service department that I dealt with at Hatfield VW! I even saw my salesman, Adam, and he offered again to help, if I needed anything. I was told it would take about an hour for the service and it did, The cashier was very helpful and the price was a little less than quoted, which is always a pleasant surprise.
Hatfield VW is the worst! I’d suggests avoiding this dealership at all cost. Their advertising and sales practices are misleading. They publish advertising with incorrect specials and pictures that do not match the trim level or model year of the car that’s being advertised. I could understand infrequent mistakes, but in the couple months that I’ve been getting ads via direct mail, email, and their online specials they have had so many mistakes that it seems like they are on purpose to generate sales leads. Does anyone copy edit their ads before publication!? This kind of marketing ... Read More DealerRater - May 23, 2018
Very professional and Vehicle is exactly what was asked for. Could not be happier with the decision to purchase a 2018 Atlas. Called on a Saturday morning drove 3 hours and drove home with vehicle. Again perfection.
James Alexander was very thorough and friendly and knowledgable about my questions. Answered everything. The scheduled oil change went well, of course. and purchase and installation of new wipers was much needed.
I bought a new VW Tiguan Limited 2017 with 58 miles and two weeks later the check engine lighted up. Hatfield VW Service told me that the Intake Valve needed to be replaced. Can you imagine what could happen next with this "new" vehicle?
I am stuck in a 60 month loan having to pay a prime price for a car that's not worth it. I contacted Hatfield VW, Volkswagen of America and Capital One Auto Loan and they didn't care about the worthless car they sold me.
VW doesn't deliver the same quality vehicle as it used ... Read More DealerRater - Jan 16, 2018
My Email to Volkswagen Customer Care (who by the way could care less)
My name is XXXX and I am writing to inform you of a very concerning sequence of events that unfolded last week with your Volkswagen dealership in Hindsdale, Ohio.
I am a long time VW owner having driven a Jetta, Golf, and a Routan for my wife. We had decided to purchase a used Atlas from the Hatfield VW dealership in Hindsdale, Ohio and had negotiated the transaction over the phone with a sales person by the name of David Salyer. We are out of state buyers. ... Read More DealerRater - Dec 20, 2017
Everyone in the dealership was so friendly and nice right from the start!! Kyle was our sales professional and he was very nice and not pushy at all. My husband and I knew exactly what we wanted but Kyle was nice enough to walk through all the features of each model. Also, they did not have the color I wanted at the dealer and Matt was able to get a White Atlas into the dealer in 2 days! I was so excited I didn't have to wait very long. Overall, wonderful experience. Clayton the financial manager was super friendly and ... Read More DealerRater - Nov 30, 2017
Sales advisor Chris Alexander was great to work with. He was understanding in making sure my auto would be repaired correctly at a timely matter. Mr. Alexander also explained and informed me about every detail of my vehicle.
Incredibly pleased with not only the purchase of our vehicle but also with the dealership (Hatfield VW). Everyone was so fantastic to work with. Certainly made buying a car a painless prodcedure!
Adam and Matt are the absolute best. Great team!! Thanks guys!! Will definitely continue to come back to Hatfield. And you two are the reason
I found a car online at Hatfield VW that I wanted to look at and possible purchase, through the Edmunds website. I submitted an inquiry and was contacted almost immediately to set up an appointment. From the time we parked in the lot, everyone was very friendly, helpful and personable. We test drove the VW Beetle that I was interested in. Seth took the time to go through all the features and how they worked and to answer my questions. We discovered that the horn wasn't working at this time. Since the Service Department was closed for the day, ... Read More DealerRater - Jul 20, 2017
I will never take my car out of warranty to Hatfield vw ,when Chris the service tech tried to rip me off ....FRAUD when my car was covered due to an extended warranty on the fuel pump .to the tune of 8000 dollars ,yes 8000 dollars that Chris tried to make me pay for as he knows car must b running for the buyback claiming contaminated fuel --- when he NEVER tested .Mike the service manager was fantastic once it reached him after my car sat for 4 weeks and made it right and Sean my sales rep fantastic also ...but Chris the ... Read More DealerRater - May 30, 2017
I had a number of questions about the state of my vehicle and I felt all my questions were thoroughly investigated and answered. Also the dealership was very friendly, providing coffee and a ride across the highway over to Wendy's for lunch while I waited!
Great service from David Your salesman! Knowledgeable and accommodating. An excellent choice will return to this dealer shop for another purchase. Also, the dealership was extremely friendly and quite clean. Restrooms were impeccable.
I probably dread going to an auto dealer more than the dentist. The customer service and overall experience was fantastic. Very professional and knowledgeable about their product. I love my Passat!
Visiting our native Columbus (Go Bucks!) 2 weeks ago- we decided to buy a mini-van, and drive back to our home in southern CA, instead of flying back. Bought a 2012 Chrysler van, and wrote a personal check for $20,250 for it. When we drove the van there was a carfax, service receipts, and the window sticker in it. 20 minutes after leaving the dealer we realized the documentation wasn't there. I talked to the salesman by phone and he promised he would send it to us in CA. Nothing, and no response to our e-mail asking why. Van delivered with 1 key, no ... Read More DealerRater - Aug 3, 2015
Sales and business manager were very efficient and professional. Glen was very helpful in answering our questions and when he did not know an answer, found someone who was an "expert." My husband and I appreciated being treated kindly and that our time was as important as theirs.
After giving a sales person at MAG three months to find a new VW matching my description, I walked out of their offices frustrated after they told me they had found my car and then tried me to get me to purchase something else once I got to their office. I called Hatfield to see if I would have better luck and within 4 hours Clayton found me exactly what I was looking for, on a train heading to the Midwest. Two days later they had found a way to get the car to their dealership and I came into their ... Read More DealerRater - May 10, 2015
Had I gone with their "expert" mechanic recommendations, I would be $5,000+ in repairs that would not have fixed the problem. Because I questioned for weeks what they said they thought "might" be the problem and pushed for more definitive answers, they finally found a frayed wire as the culprit. Still ended up paying $457 for a wire and a car wash. Kind of like getting a hip replacement for an ingrown toenail. Their policy appears to be starting with the most expensive approach. Columbus Ohio folks beware of Hatfield VW!
I have shopped at many dealerships and can not stand a pushy sales person. This place is amazing, knowledgeable staff and so easy to deal with. Buying a new car can be stressful, but Adam made it so nice and stress free. I will definitely shop here in the future.
where do I begin. there are not enough words to describe the experience my wife and I received from Seth Jimmy and Ron.they went way beyond the customer service standards that we felt we would receive as soon as we walked in the door. a very warm and inviting environment no pressure just outstanding service from people of integrity. I would highly recommend their dealership Hatfield Volkswagen to anyone who reads this article. the honesty and integrity of these three gentleman far outweighs the experience that we received. Thank you to Jimmy Seth and Ron. you treated my wife ... Read More DealerRater - Apr 7, 2015
There was no sales pressure. Salesman offered the lowest price of any other dealers out there the first time. Very happy with the whole experience.
My experience at Hatfield Volkswagen was amazing! Everyone there was so friendly and nice. They all made me feel very comfortable. I really enjoyed my salesman Jeromy Searls he was very kind and so helpful. Also the finance guy Jimmy was pretty cool. I love my new Jetta!!
I needed a vehicle badly. I am a single mother and the team at Hatfield Volkswagen did everything they could to find a car I could fit into my budget. The sales associate, Jeromy Searls was the kindest person I have ever dealt with in auto sales. And Jimmy in finance was also the same. He did his best to find a car that fit my budget. I will be forever grateful for everything they did for me and my children.
DO NOT TAKE YOUR CAR IN FOR SERVICE, THEY WILL NOT FIX IT AND WILL CHARGE A LOT! WORST DEALERSHIP EVER!!! BUT SOMEWHERE ELSE!!! SERVICE NEVER CALLS BACK! THEY DONT CALL WHEN CAR IS READY! WHEN PARTS ARRIVED! THEY GIVE YOU SH** FOR YOUR TRADE IN!
went out to Hatfield Volkswagen to purchase a new car for my wife I was greeted by Jim hedges one of the nicest and down to earth salesmen I have ever met he doesn't force you into something you don't like he helps you get what you want I would definitely recommend this salesmen to anybody looking for a new or used car really nice environment a bunch of good group of people to work withI will also like to say thanks
VW had a tire sale and although I have never purchased new tires at a dealership before, what could go wrong. Well how about when you go to pick up the car you look and go, those are not new tires! O yea they had great tread on them but they where not new! They were a dark grey color (uv washed out ) very dirty and the nubs found on new tires were worn off. Also on the front two there was as slight wear pattern in the outside tread. Asked for service manager to come look at the tires ... Read More DealerRater - Nov 3, 2014
Nothing but great stuff from Hatfield VW! I drove up on a Saturday morning to test drive a certified used 2012 GTI. My sales associate, Kevin, was able to tell me things about the car that I would have never thought about asking.
After I decided to purchase the car, everything was a very smooth and as a final polish, they called in a driver to follow me back to my house so that I could take delivery that day, instead of waiting until Monday, when the drivers normally available at the dealership.
I purchased the additional 6 year, 60,000 mile warranty, so ... Read More DealerRater - Aug 28, 2014
I bought two cars in 2012. One was new civic from Lindsay Honda which was the worst car buying experience for me. The other one was used VW Jetta from here and I must say Hatfield representatives are super friendly and transparent about car dealing. Recently I took my car there for minor repairs. They did through check at free of cost. I got great discount on my repairs as returning customer.
I would definately recommend hatfield to everyone. They were awesome gave me the pay off for my trade in that I wanted and gave me a good price on my mazda 6 they even fill up your gas tank before you drive your new car home. I have used Stan Carter 2 times and will Definately recommend him.
NOT HAPPY. Took car in for an oil change and fuel filter change, get my AC recharged and have the cabin air filter changed and see what the "rattling noise" was with the fan...general check up. Expected a bill of $350 to $400. Went to work on a wednesday morning, used shuttle service. That afternoon, was informed by dealer that "rear brakes are shot and must be completely replaced"....at a cost of $2700. Told me that even if rotors and calipers are not "ruined", they must be replaced by "VW policy", only with ... Read More DealerRater - Feb 7, 2014
Freddy in sales and Matt in finance worked for days to get me into the right vehicle for my particular needs. I am very happy with the VW Jetta TDI...and would definitely do business with them again.
I had a great experience purchasing a 2014 GTI from Hatfield recently. They had a great selection and their staff from top to bottom was outstanding. My salesman was Brad Kamphaus and he did a great job in describing every aspect of this deal, along with answering any and all questions that I had. Nick Poppel was another gentleman who was there to answer many of my questions, especially anything regarding the service and maintenance the car would need. I appreciated their patience and knowledge throughout the entire process and would recommend anyone who is interested in a Volkswagon to purchase ... Read More DealerRater - Jan 27, 2014