Welcome to
Germain Volkswagen Of Columbus

Lewis was awesome, very professional , knowledgeable and customer focused. We left with a new car and as happy customers !

Always schedules service quickly. Communication during service is excellent. Service Rep is knowledgeable, explaining necessary repairs. Great personalities, friendly and placing the customer first. Very satisfied.

Excellent experience. I knew what I wanted and coordinated my visit via the website. My salesperson had the vehicle I wanted to see waiting for me. Took it for a test drive, came back, got straight down to business. He quickly got me to where I wanted to be and didn't waste my time trying to upsell me on things I wasn't interested in. The finance manager tried the typical upsell but realized I wasn't interested and quickly moved on to finalizing the deal. The entire deal from start to finish was very smooth.

Germain VW is always very friendly and helpful with no pressure. They text or call with updates.

Awesome experience as always. They were able to fit me in last minute and was very happy with service and everyone in the service department. Brandon and Dan go above and beyond.

This dealership stands behind their works and goes above and beyond in the service department.

While we didn’t expect to spend the WHOLE Memorial Day afternoon there, it was a really good day. Our overall experience was very pleasant despite the obvious hustle and bustle there. The day was a lot busier than they expected to be so they were a little short handed. But that didn’t cause the staff who were there to be anything less than kind, courteous, accommodating and friendly. First, Jordan was extremely helpful and generous with her time in keeping me apprised of the availability of the car I had my eye on four days before I was able to visit the showroom. When we arrived we were introduced to our wonderful salesman, Chris, who was just the best car salesman I have ever had the pleasure of meeting and working with. So friendly, helpful, and also very generous with his time and efforts to assure we were taken care of in the best manner possible from the very beginning of the sales process to driving away with my new car. Our finance manager, Derek, was also the best we’ve ever worked with too. Extremely friendly, helpful and thorough, making sure we had a full understanding of what we were getting into and signing. He explained all of the details, options and policies perfectly. All of them were so very nice. Even the peopke we didn’t work with. These are the kinds of people I would always want to keep in mind throughout my Volkswagen driving days. People we can rely on and trust for the best service possible. So, from my husband and I, we say “Thank you very much!” again for taking such excellent care of us during our visit there.

Was a nice experience to buy a car. Nick kept it simple an straight forward....

Great staff. They were courteous, and no pressure sales. The entire process was quick and straightforward with no surprises.

This was the third vw we bought here and every time it was an awesome experience. We plan on buying more there in the future. Thanks Nick for the great experience.

I recently moved to Ohio and took my Passat to Nick for a service. He reviewed all my records and set up the appropriate service. It was a big one so I was there most of the day. He was very helpful, thorough and kept me informed including something that came up and needed to be replaced. Germain and VW are lucky to have him and I will certainly use him for all my future service needs.

Explained service clearly. Friendly and welcoming to dealership. Reviewed service needed for my car’s mileage and asked if I had questions.

I currently drive past 2 other VW dealerships to come here. Extremely clean, very friendly staff. Nicholas in service was very open about what was going on with my car, giving me recommendations but never pushing. Nick in Sales remembered my name even though I wasn’t his client! He even started chatting with me about the Mk8 golf R knowing I had the previous gen. Couldn’t recommend highly enough

I was very pleased with the response of service in dealing with my concern of a possible vehicle problem. The personnel, who gave me their time and effort in the solution are a credit to your dealership. Service Personified! Keep up the good work.

Amazing service, attentive, whole process was extremely smooth and could not be happier with my decision and my purchase. Will be going back when I need a new car 100%.

Very thorough, very fast, and very easy to work with. Went out of their way to make sure that my wife and myself were taken care of.

Everyone there was kind & courteous. Since it's been a while since driving or having an updated model the salesman was very helpful in educating me on all the new equipment with this newer car. Best of all, I did not feel pressured like past experiences at other dealerships. I had been looking at this vehicle for a couple of weeks online. So glad I got enough nerve to go in and talk to the salesman. Thank-you Luke and the rest of your team in making my experience such a good one. LOVE this car.

They were prompt I went in for an oil change. They told me they found something else wrong with it, and they were able to fix the same day.

Excellent service Very transparent about costs Courteous and helpful Seemed genuinely concerned Absolutely the way customer service should be

clean-friendly-all employees willing to help with your questions. service was great on my car.

I visited Germain VW on Auto Mall Dr. on 9/6/23. My Service Associate was Brittany Depascale. The work that i requested was completed very well. Brittany was courteous. I will definately return to Germain VW for future service and will recommend the dealership to others. T. Francis

I had an excellent experience with this dealership. Everyone was friendly and my salesman Luke made communication extremely easy. He provided me with all of the document requirements and ensured the process was smooth. I purchased a used car and Luke ensured it was full of gas, detailed, and that everything was properly installed on the car. I would not hesitate to purchase another vehicle here!

Was treated very well by everyone I dealt with!! They did it in the time estimated and at the price they said.

My experience with my lease buyout was smooth and efficient. All employees I met with, both over the phone and in person, were courteous and pleasant.

They make you feel like family when you are there nice clean waiting area with snacks and drinks