Germain Customer Support

Don't Leave Home, We'll Come To You!

A letter from Rick Germain:

Dear Germain Customers and Friends,

On behalf of our 750 associates who get up every day and go to work committed to delivering an unparalleled customer experience, we thank you for trusting us with your business.

Like most of you, we have spent the last several days and weeks learning about the Coronavirus (COVID-19), how it impacts Central Ohio and how we can do our part to prevent the continued spread of the virus. The safety of our guests and team members is a pillar of our business, and we will not waver from that foundation. We are utilizing the Centers for Disease Control’s guidelines on how to effectively sanitize our dealerships and facilities. We have also implemented strict protocols regarding illness in the workplace to protect our associates and customers.

We take our responsibility of providing safe and reliable transportation to members of our community seriously and are we committed to serving our clients in any way they may need us. The service, parts and sales departments are here to assist you as always.

While our team members in the store are here to serve you, we are also sensitive to the fact that some customers would prefer to handle many of their necessary transactions over the phone or online; our team has you covered there as well. We have enhanced our text, live chat, facetime and digital retail capabilities to accommodate sales and service customers remotely. Utilizing these tools, you can schedule a service appointment, purchase a part, schedule a sales appointment or even buy a car for home delivery without ever stepping foot in the dealership. We hope that these steps will allow for simple and clear communication so our customers can easily collect the information they are looking for; how and when they need it.

Our manufacturer partners have put together some really helpful programs to help those of you affected by COVID-19. Lots of options are avialable to defer payments, extend loans, or lower monthly payments. We’ve detailed these programs below. We invite you to contact us and we will be more than happy to help you work through options available to you to help you meet your own unique objectives and do what is best for your family.

We remain diligent in our pursuit for health and safety in our community, and we thank you for your continued trust and patronage.

Sincerely,

Rick Germain

Germain Volkswagen Customer Support Options:

Current Customers:

For questions regarding your current loan contact:

Customer Service 800-428-4034
https://www.vw.com/financial-services/contact-us/

Customers looking to lower their monthly payment or interest rate: 

For customers looking to purchase a new car, Volkswagen is offering 180-days to first payment and 0% for up to 72 months.

We would love to help you in any way we can, and we realize doing so remotely might be of interest to you. 

Sales managers are available for:

  • Live Chat via our website  
  • Text via our website  
  • Phone (800-901-1578)
  • Email barnoff@germain.com

Information for customers with loans from Huntington Bank:

  • Customer Payment Deferral Program - If you are facing a financial hardship related to sickness in your family or workplace closures due to COVID-19 and you contact Huntington, we will offer a payment deferral for up to 90-days with no credit bureau impact. __ 
  • Late Fees on Consumer Loan Suspension Program – Beginning in March 2020, Huntington will suspend charging late fees on consumer loan payments. This suspension is effective through the end of March 2020 and we will continue to evaluate with considerations to extend this program.
  • Learn More>

 
Information for customers with loans from Fifth Third Bank

  • Vehicle Payment Deferral Program: Offering a payment deferral for up to 90 days and no late fees during the deferral period.
  • Learn More> 

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